Thank you for choosing Yubato for your pet supply needs! We are committed to providing you with a smooth and reliable shipping experience. Please read our Shipping Policy below for all the details regarding shipping options, delivery times, and associated costs.

1. Processing Time

• All orders are processed and shipped within 1-2 business days from the time of purchase, unless otherwise stated. Orders placed on weekends or holidays will be processed the following business day.
• You will receive an order confirmation email upon successful placement of your order, and a shipping confirmation email once your order has been dispatched.

2. Shipping Methods & Carriers

We offer a variety of shipping options to ensure that your order arrives safely and on time. Our available shipping carriers include:

• USPS
• FedEx
• UPS
• DHL
• Other reliable carriers as needed

The shipping method you choose will be available during checkout. Please note that delivery times may vary depending on the shipping carrier and your location.

3. Shipping Fees

Shipping fees are calculated based on the size, weight, and destination of your order. Shipping charges will be displayed at checkout before you complete your purchase.

We offer free standard shipping on all domestic orders over a certain amount (please check the website for the current minimum order requirement).

4. Delivery Times

• Domestic Shipping (within the US): Delivery typically takes 3-7 business days depending on the carrier and location.
• International Shipping: Delivery times for international orders can range from 7-21 business days, depending on the destination and chosen shipping method.

Please note that these are estimated delivery times and may vary due to unforeseen circumstances such as weather delays or carrier issues.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.

6. Shipping Restrictions

• We currently ship to most countries worldwide. However, there may be certain restrictions or delays in some areas due to customs regulations.
• Some items may have specific shipping restrictions based on size, weight, or the destination country. If an item in your order is restricted, we will notify you and help you find an alternative solution.

7. Lost or Damaged Shipments

• If your order is lost or damaged during transit, please contact us at [email protected] within 7 days of receiving your tracking number.
• We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, depending on the situation.

8. Custom Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer and are not included in the shipping fees at checkout. Please check with your local customs office for more information on potential charges before placing an order.