Thank you for shopping with YUE JIAN ENTERPRISE CO., LIMITED. We strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, please review our Returns Policy below for guidance.

1. Return Eligibility

• You may return most new, unopened items within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in resellable condition.
• Certain items, such as custom or personalized products, perishable goods, and opened pet food or hygiene products, may not be eligible for returns due to health and safety reasons.

2. Return Process

• To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. Our team will guide you through the process.
• Once your return request is approved, we will provide you with return instructions and, if necessary, a prepaid return shipping label.
• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a damaged/defective product.

3. Refunds

• Upon receipt and inspection of the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout.
• Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [email protected] within 7 days of receiving your order. We will resolve the issue by providing a replacement or a full refund, depending on your preference.
• Please include clear photos of the damaged or defective product and the packaging when contacting us to expedite the process.

5. Exchanges

• If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the item you desire.
• Once we receive your return, we will issue a refund as per our refund policy.

6. Non-returnable Items

• Some items are non-returnable, including:
  • Custom or personalized products
  • Opened pet food or hygiene items
  • Gift cards or certificates

Please review your order carefully before purchase, especially for items that fall under the non-returnable category.